Política de envío
We ship worldwide and work to get your order to you as quickly and reliably as possible. Please review the details below.
Order Processing
Orders are processed within 1–3 business days. Once your order ships, you will receive a confirmation email with a tracking number so you can follow its journey.
Estimated Delivery Time
Estimated delivery is 5–10 business days after shipment, depending on your location and the shipping method. Business days are Monday through Friday and do not include the day the order is placed, weekends, or public holidays. Delivery times are estimates and may vary due to customs processing, holidays, weather, or carrier delays. Once an order is handed to the carrier, delivery timing is managed by the carrier.
Shipping Cost
We offer free shipping on all orders — there are no shipping charges added at checkout. Any customs duties or import taxes are covered by Splashis and already included in the item price, so you pay nothing extra on delivery.
Shipping Method
The shipping method depends on your order and destination, but orders are usually sent via standard shipping with a trackable carrier. You will receive tracking details by email once your order ships.
Order Tracking
You will receive a tracking number by email once your order ships. If you have not received tracking within 5 business days of ordering, please contact us.
Order Cancellation
Orders may be cancelled within 24 hours of purchase, as long as they have not yet shipped. To cancel, email support@splashis.com with the subject line "CANCEL ORDER" and your order number.
Incorrect Shipping Address
Please double-check your shipping address at checkout. If you entered the wrong address, contact us within 24 hours. We cannot change the address once an order has been processed or shipped.
Damaged or Lost Packages
If your order arrives damaged, contact us within 48 hours of delivery with your order number and clear photos, and we will send a replacement or issue a refund. If your package is lost in transit or does not arrive within the estimated timeframe, contact us and we will investigate and make it right under our Buyer Protection guarantee.
Customer Support
For any shipping questions, email support@splashis.com. We aim to respond within 24 hours.