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At Splashis, your satisfaction is protected. Every order is covered by our 30-Day Money-Back Guarantee. This policy explains how returns, refunds, and replacements work. By placing an order, you agree to the terms below.

1. 30-Day Return Window

You may request a return within 30 days of the delivery date. To be eligible, the item must be:

  • Unused, unworn, and in the same condition you received it
  • In its original packaging, with all tags and accessories included
  • Accompanied by proof of purchase (order number)

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

  • Intimate apparel, earrings, and pierced jewelry
  • Personal care and beauty items that have been opened or used
  • Gift cards and digital/downloadable products
  • Items marked "Final Sale"

3. How to Start a Return

Email support@splashis.com with your order number and the reason for the return. Once approved, we will send you return instructions and, where applicable, a return shipping label. Please do not send items back before receiving return approval, as unauthorized returns cannot be processed.

4. Return Shipping Costs

  • If the item is defective, damaged, or incorrect, Splashis covers all return shipping costs.
  • For returns due to change of mind or wrong size ordered by the customer, the customer is responsible for return shipping.

5. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

6. Damaged or Wrong Items on Arrival

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We will arrange a free replacement or full refund — no need to return the item in most cases.

7. Order Not Received

If your tracking shows delivered but you have not received your package, or if your order does not arrive within the estimated timeframe, contact us. If we cannot resolve the issue, you are entitled to a full refund under our Buyer Protection guarantee.

8. Cancellations

Orders can be cancelled for a full refund within 24 hours of purchase, provided they have not yet shipped. To cancel, email support@splashis.com with the subject line "CANCEL ORDER" and your order number.

9. Exchanges

The fastest way to exchange an item is to return the original (once approved) and place a new order. For defective or damaged goods, we will replace the same item at no extra cost.

10. Contact Us

For any questions about returns or refunds, email support@splashis.com. We aim to respond within 24 hours.