FAQs
Below are some of the most common questions our customers ask before placing an order. If you have any other questions, feel free to email us at support@splashis.com - we're happy to help and aim to reply within 24 hours.
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Need Help?
If you have a question that needs immediate assistance, click the button below to chat live with our Customer Service team. If we're not available right away, email us at support@splashis.com and we'll get back to you within 24 hours.
Pre Sale Questions
Q: Is Splashis a safe and legitimate place to shop?
Absolutely. Splashis is a registered online store, and every purchase is protected by secure checkout and our 30-day money-back guarantee. Your payment details are encrypted and never stored on our servers, so you can shop with confidence.
Q: How much does shipping cost?
Shipping is completely free on every order - no minimum spend, no hidden fees added at checkout.
Q: How long will my order take to arrive?
Orders are processed within 1–3 business days, and delivery usually takes 5–10 business days after that (excluding weekends and holidays). You'll receive a tracking number by email as soon as your order ships.
Q: Do you ship to my country?
Yes — we ship worldwide! 🌍 Wherever you are, just enter your address at checkout and your order will be on its way with free shipping.
Q: What payment methods can I use?
We offer fast, secure checkout with all major payment options: Shop Pay and Shop Pay Installments, Visa, Mastercard, American Express, Diners Club, and Discover cards, plus Apple Pay, Google Pay, Amazon Pay, and PayPal. 🔒 Your payment details are encrypted and never stored on our servers, so you can shop with complete confidence.
Q: Can I cancel or change my order after placing it?
Yes, orders can be cancelled or changed within 24 hours of purchase, as long as they haven't shipped yet. Just email support@splashis.com with the subject line "CANCEL ORDER" and your order number.
Q: What if my item arrives damaged or faulty?
We've got you. Contact us within 48 hours of delivery with your order number and a photo, and we'll send a free replacement or full refund - usually with no need to return the item.
Q: How do I contact you before ordering?
You can reach us anytime through live chat or by email at support@splashis.com. We aim to respond within 24 hours.